What you should know about your mattress warranty
What does my mattress warranty cover?
Your mattress warranty is not an indicator of how long your mattress should be used before being replaced; it is designed to protect you against defects related to the mattress design and construction. Mattresses "wear out" over time.
After flexing thousands of times, springs lose their ability to rebound and support the body. Also, the microscopic cells in foams can break down over time.
Typically, after seven to ten years, the decline in support and comfort becomes significant enough to impair your sleep.
What should I do if I suspect a warranty problem?
First, read your warranty card carefully so you understand warranty limitations. Keep in mind that warranties may differ by model or manufacturer.
If you have any questions, you can contact our customer service department at 1-888-SLEEP-88. In the event there is a potential defect, the manufacturer will likely want to have the mattress inspected. We'll ensure your mattress is inspected, and forward our assessment to the manufacturer. We'll also keep you informed about the status of your claim.
Do I need to buy a mattress and box spring for my warranty to be valid?
No. You can buy one piece separately and still have a valid warranty. However, if your new mattress is matched to an unstable foundation or defective box spring, the mattress warranty will be voided.
Today's mattresses are built heavier and thicker so it's possible that some box springs or foundations, whether old or new, won't provide adequate support. Purchasing a complete new set with assured mattress and box spring compatibility is always a wise choice.
Do I need a new frame?
A strong metal frame with the proper centre support is very important. Today's mattress sets are much thicker and heavier than in the past. An inadequate frame may provide improper support resulting in premature wear and failure of your mattress and box spring.
Make sure your frame has a rigid centre support and at least five legs or a minimum of five hardwood cross slats. A CENTER LEG is required between the centre support beam and the floor for all queen and king sets and to some full/double sets. Each manufacturer has specific requirements for acceptable support, please review your manufacturer warranty card for further information.
This rule applies to all queen and king sets and to some full/double sets.
What is a body impression? Is it a manufacturer's defect?
A body impression can look like a shallow indent, but it's actually an imprint that forms on your mattress when you sleep in the same area and it is adjusting and conforming to your body.
It is not a defect, just a normal sign that your mattress is doing its job. Body impressions help to give you better spine alignment and help your bed customize to your specific body shape.
Why doesn't the manufacturer replace my whole set if I have a problem?
In cases where either the mattress or the box spring alone has a manufacturing defect, only the defective piece will be repaired or replaced.
Occasionally, the original cover for the replacement has been discontinued and is not available. The manufacturer will replace the new piece with a cover of equal or greater quality.
This will not affect the serviceability of the product or future warranty claims.
If I receive a new mattress or box spring under a warranty claim, does my warranty start over?
No. The length of the manufacturer's warranty is determined by the date of the original purchase. Check your manufacturer's warranty card to determine the length of your warranty period.
What should I do if a corner guard on my box spring comes off?
Corner guards are placed on box springs and/or foundations to protect them during delivery. If they come off after your mattress is set up, that's OK-they've already done their job.
What circumstances will cause the manufacturer to dishonour my warranty?
Be sure to read your warranty card to understand any warranty limitations. Some warranties become void if the mattress is soiled, certain tags are removed, you no longer have the original receipt or warranty, or if the mattress is used with a defective foundation or frame.
If you have questions or concerns, call us toll free 1-888-SLEEP-88. Our skilled and helpful associates will guide you through the warranty process.